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Terms

Payment Details
All prices are Direct Deposit prices.

Orders will be cancelled after 5 days if payment has not cleared.
Customers will be notified by email and online

Dispatch and Shipping All Technology Direct built systems are assembled and tested by order. Systems should be dispatched 2-3 days of cleared payments. If your order experiences unforeseen circumstances causing delays you will be contacted. Other parts like keyboards, monitors or uncustomized systems (laptops/computers/servers) from other system builders (HP/Lenovo/Acer ect) may be shipped earlier.

Account

Technology Direct

BSB: 064-171
Account: 1043-7063
Comment: Your Order Number.

Direct Deposit:

Direct Deposit at any Commonwealth Bank or via your own internet/phone banking: (Please allow 1-3 business days for Direct Deposit to clear.)

When payment has cleared, and verified by Technology Direct you will receive e-mail notification.

Credit card:
Standard Customer Group:
MasterCard, Visa including pay wave, pay pass incur a 1.5% surcharge.
Premium Customer Group:
MasterCard, Visa No surcharge

Make sure you have entered your contact details into your account so that we can call you back to verify the order.

Cheques:

Please note that we will require 3 days for cheques to clear.

DAMAGED IN TRANSIT RETURNS POLICY

Upon delivery of your order please check the entire package thoroughly for any damage. (squashed, stabbed, water damage or tampering with packaging tape seal) If you notice any damage please SIGN AS “DAMAGED” AND NOT YOUR SIGNATURE. If the product inside does appear to be damaged and does not function as it should. Contact Technology Direct for Return Authorization and we will inspect the item and pursue the insurance claim from the courier service.

If the item is tested and inspected by Technology Direct technicians and found to have no problem. The customer will be invoiced technician testing time and return shipping then the item will be sent back to the customer.

DOA RETURNS POLICY (20 Days from invoice)

If you receive any product that is dead on arrival, please contact Technology Direct by email/telephone and return the product with suitable packaging (preferably with its original packaging) to prevent damage in delivering the product back to us.

Upon receipt of the return product with your full details provided, we will supply you with a Return Authority (RA) Number by email. We will test the item or in some circumstances, we may need to refer the product to the manufacturer for testing.

If the item is tested and inspected by Technology Direct or authorized repair technicians and found to have no problem. The customer will be invoiced technician testing time and return shipping then the item will be sent back to the customer.

If the item in question is found to be faulty Technology Direct will arrange replacement, exchange or store credit.

WARRANTY (Outside of damaged in transit and DOA)

All products come with a 1-5 year warranty unless otherwise stated.

External products like computer monitors, printers are normally dealt with between the manufacturer and customer for faster easier replacement or repair.

Computers and laptops made by major manufacturers (Dell, Lenovo, HP, Acer etc.) are normally dealt with between the manufacturer and customer for faster easier replacement or repair

Computers and parts not mentioned above shall be processed by Technology Direct.

-STANDARD CUSTOMER GROUP

If a part tested by Technology Direct technicians is found to be faulty. The part will be sent back to and tested by the manufacturer and wait (2-6 weeks) for repair, replacement or store credit.

-PREMIUM CUSTOMER GROUP

If a part tested by Technology Direct technicians is found to be faulty. Technology Direct will offer an instant replacement* or store credit that can be used to purchase a comparable replacement product.

All warranties are voided if returned product is found in any way to be mishandled, installed, modified, tampered, abused, physically damaged or used under wrong voltage etc.
Technology Direct is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this, customers should back up any data prior to sending the goods back to us, data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier.

Technology Direct can forward hard drives and solid state drives to recommended data recovery services but in most cases this procedure will void the warranty on the device.

Consumer data policy
Privacy Policy:

Security capabilities and policy for transmission of payment card details
Security Policy

Anytime you connect to Technology Direct website you have established a secure connection.

When purchasing from Technology Direct your financial details will either be passed through to the Commonwealth Banks secure payment gateway or processed by Technology Direct website using the latest 256-bit SSL encryption technology with 2048-bit root keys. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact Technology Direct by phone or e-mail

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not constitute the acceptance of an order, nor does it constitute confirmation of our offer to sell. Technology Direct reserves the right at any time after receipt of your order to accept or decline your order for any reason. Technology Direct reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item and your order is automatically varied to order that lesser amount. All credit card orders will be verified prior to our acceptance of your order. Technology Direct reserves the right, without prior notification to do business with any individual or business.

Technology Direct reserves the right to make changes to its website and these Terms and Conditions without notice.

*Instant replacement is only possible if the part that has failed is still available.